Seller Policy

Seller Policy

Our Privacy Policy was last updated on 20 February 2024.

Thank you for choosing HiaMart as your selling platform. This Seller Policy outlines the guidelines and procedures for selling your products on our website or mobile application ("Services"). Please read this policy carefully to understand our expectations and requirements for sellers.

1. Eligibility and Account Registration

1.1 Eligibility:

To become a seller on HiaMart, you must meet the following requirements:

  • You must be at least 18 years old or the legal age of majority in your jurisdiction.
  • You must have a valid business license or authorization to sell the products you offer.
  • You must comply with all applicable laws and regulations.

1.2 Account Registration:

To register as a seller, you must provide accurate and complete information about yourself and your business. This includes your name, contact information, business details, and any other information requested during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2. Product Listing and Descriptions

2.1 Product Accuracy:

As a seller, you are responsible for ensuring the accuracy and completeness of your product listings. All product descriptions, images, prices, and other information must be truthful, up-to-date, and not misleading.

2.2 Prohibited Products:

You must not list or sell any products that are illegal, counterfeit, infringe upon intellectual property rights, or violate any applicable laws or regulations. We reserve the right to remove any prohibited products and take appropriate action against sellers who violate this policy.

3. Order Fulfillment and Shipping

3.1 Order Processing:

As a seller, you are responsible for processing and fulfilling orders promptly. You must provide accurate shipping and delivery information to ensure a smooth customer experience.

3.2 Shipping and Delivery:

You must adhere to the shipping and delivery methods and timelines specified in your product listings. If any delays or issues arise, you should communicate promptly with the buyer and provide regular updates.

3.3 Returns and Refunds:

You must comply with the return and refund policies outlined in our Return Policy. It is your responsibility to handle returns and issue refunds promptly and fairly in accordance with our guidelines.

4. Seller Performance and Account Suspension

4.1 Performance Standards:

We expect all sellers to maintain high standards of professionalism, customer service, and product quality. Your performance will be evaluated based on various factors, including customer reviews, order fulfillment, and adherence to policies.

4.2 Account Suspension:

Failure to comply with our policies or repeated instances of poor performance may result in account suspension or termination. We reserve the right to take appropriate action, including removing product listings, restricting access to our Services, or taking legal measures, as necessary.

5. Fees and Payments

5.1 Seller Fees:

Selling on HiaMart may be subject to certain fees and charges. These fees will be outlined in a separate agreement or documentation provided to you. It is your responsibility to understand and comply with the fee structure and payment terms.

5.2 Payments:

Payments for your sales will be processed according to the agreed-upon payment schedule. It is your responsibility to ensure that your payment and banking information is accurate and up-to-date.

6. Changes to the Seller Policy

We may update this Seller Policy from time to time. The updated version will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this Seller Policy periodically to stay informed about our guidelines and requirements for sellers.

7. Contact Us

If you have any questions, concerns, or need assistance as a seller on HiaMart, please contact our seller support team using the provided contact information. We are here to help you succeed and provide a positive selling experience on our platform.