Return Policy

Return Policy

Our Privacy Policy was last updated on 20 February 2024.

Thank you for shopping at HiaMart. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to ensure a smooth and hassle-free experience. Please read this Return Policy carefully to understand our guidelines and procedures.

1. Eligibility for Returns

1.1 Product Condition:

To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it. It should be free from any damage, stains, or alterations.

1.2 Timeframe:

You must initiate a return within [Insert Number of Days] days from the date of delivery. After this period, we will not accept return requests.

1.3 Non-Returnable Items:

The following items are not eligible for return:

  • Perishable goods, such as food, beverages, or any items with expiration dates
  • Personal care items, including but not limited to cosmetics, skincare products, and intimate apparel
  • Customized or personalized products
  • Gift cards or vouchers

2. Return Process

2.1 Initiate a Return:

To initiate a return, please contact our customer support team through the following channels:

  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]

2.2 Return Authorization:

Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number. Please include this RA number on the return package.

2.3 Return Shipping:

You are responsible for the shipping costs associated with the return, unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

2.4 Refund or Exchange:

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return. If approved, you may choose to receive a refund or exchange the item for another product of equal value, subject to availability.

3. Refund Process

3.1 Refund Method:

If you are eligible for a refund, we will issue a refund to your original payment method. Please note that the refund amount may be subject to deductions for any applicable shipping charges or restocking fees.

3.2 Refund Timeframe:

The time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution. Typically, refunds are processed within [Insert Number of Days] business days after the returned item is received and inspected.

4. Damaged or Defective Products

4.1 Damaged in Transit:

If your item arrives damaged, please contact us immediately. We may require photographic evidence of the damage to assist in the claims process with the shipping carrier. We will work with you to resolve the issue promptly.

4.2 Defective Products:

If you receive a defective product, please contact us within [Insert Number of Days] days of delivery. We may request additional information or evidence of the defect. If the product is confirmed to be defective, we will provide a replacement or initiate a refund, as per your preference.

5. Changes to the Return Policy

We may update this Return Policy from time to time. The updated version will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this Return Policy periodically to stay informed about our guidelines and procedures.

6. Contact Us

If you have any questions, concerns, or need assistance with a return, please contact our customer support team using the provided contact information. We are here to help you and ensure your satisfaction with HiaMart.